Is Agentic AI Changing the Fundamental Economics of the Insurance Industry?

As we know, Generative AI has evolved into a genuine disruptor, outpacing earlier technologies like the internet in adoption speed and investment levels. Enterprises today are at a pivotal moment: those that embrace powerful new forms of AI with urgency will gain a significant edge, while those that hesitate will struggle. 

Despite its transformative potential, many companies in the insurance sector are still experimenting, doing very little, or stuck in “pilot purgatory”.

It’s time to move beyond dabbling and embrace what’s possible.

A small European insurance brokerage offers a compelling example of AI’s new powers. It leveraged ‘Agentic AI’ to replace its entire operations department with non-human workers. The results were dramatic: substantial cost reductions, enhanced productivity, and industry-beating profitability. 

The case study we feature below is quite mind-blowing and demonstrates the ‘art of the possible’…today.

Agentic AI: The Next Frontier

Traditional AI solutions assist human employees to be more productive, by creating content, interacting with customers, providing data insights or automating routine processes. 

[....]